Homeowner Care—A Customer-Centric Philosophy & Commitment

A conscience-based approach rooted in doing the right thing informs each step of every Qualex-Landmark™ project. Recognized for our high level of quality and service, our team goes well beyond the typical to educate, inform, and assist our homeowners every step of the way. From regular construction updates to step-by-step homeowner preparation guides and orientations, you will be very well informed as we approach the big day. Once we have the privilege to hand you the keys to your new home, you will have access to our online service scheduling, and our support for years to come.

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Green On Queensbury
Homeowner Care

Welcome to Homeowner Care! With construction well underway and the pre-construction sales process complete, our Homeowner Care Team will assist you with any inquiries that you may have leading up to and after possession. To help you stay updated, we have been providing regular homeowner updates, and will continue to do so until completion.

Please note that tenants of rented units must direct all inquiries through their landloard. The Homeowner Care Team, Property Manager and Marcon are only able to respond to requests through the titled owner. Thank you.

On May 6, 2020 we were informed by BC Hydro that they are not able to install the permanent suite meters at this time due to COVID-19 complications. Rest assured, power is still supplied to the units via a temporary meter, and BC Hydro assures us that they are trying to resolve this issue as soon as possible.

Further to the contact information provided in your closing letter, BC Hydro is requesting that homeowners must set up a move-in applications (pending move-ins) with customer service at 1-800-224-9376. Please provide BC Hydro with your possession date and unit number.

Park Point
Homeowner Care

Welcome to Homeowner Care! With pre-construction sales process complete, our Homeowner Care Team will assist you with any inquiries that you may have leading up to and after possession.

For homeowner care information and manuals of past projects, please email homeownercare@qualex.ca.