Green On Queensbury
Homeowner Care

Welcome to Homeowner Care! Here's how you can reach us.

General Inquiries:
We will be happy to assist with any general (non service) inquiries that you may have. Contact us at green@qualex.ca

Warranty Service Requests:
1. Head to marcon.ca/home-owner
2. Click on the homeowner tab then click register.
3. Enter your information.

Before submitting a request, please ensure the request is covered by warranty by referring to the Residential Construction Performance Guide

Once you have successfully logged in, you will land on the welcome page where you can click SERVICE REQUEST to submit a request or MANUALS to view your warranty documents.

In order to better serve you, owners can only have one service request open at a time. However, you can have as many items in that service request as you require and will be able to add new items to an existing request at any time. The file will remain open until all items have been responded to.

Property Management/Strata Inquiries:
At this time, Green on Queensbury is solely managed and operated by your Strata Council and Property Manager.

Property Management (Associa): Please contact Craig Rumsby, T| 604-714-1538 or E| craig.rumsby@associa.ca for any inquiries.

General Info & FAQs

Is there a waitlist for extra storage lockers or parking?

Storage Locker & Parking Waitlist (now closed)

Please note that the waiting list for storage lockers and Parking is closed. If you are on the waitlist and have not been contacted, unfortunately, we were not able to accommodate your request.

Location of Lockers/Parking

The storage lockers and parking stalls will be located in secured areas of the parkade. The exact location to be determined by the Vendor in the Vendor ‘s sole discretion.

 

What is the address of my new home?

Mailing Addresses

 

Building 1

(Suite #) 707 3rd St East
North Vancouver, BC
V7L 1G8

 

Building 2

(Suite #) 733 3rd St East
North Vancouver, BC
V7L 1G8

 

Building 3

(Suite #) 747 3rd St East
North Vancouver, BC
V7L 1G8

Why am I receiving a City of North Vancouver utility bill?

Why am I receiving a City of North Vancouver utility bill?

At the time of purchase and disclosure statement filing, the City of North Vancouver billed water and sewer utilities fees to Strata Corporations. As such, your preliminary interim budget noted in the Disclosure Statement, listed a water and sewer expense amount, to which your monthly strata fees would contribute.

In November 2018 however the City of North Vancouver decided to require that water & sewer utilities in new residential buildings over 6 units will be billed directly to each residential unit and not to the strata. They then implemented this mandate in 2019.

As a result, Strata Lot owners are required to pay these utility bills per the City of North Vancouver. You should receive a prorated (time of occupancy only) bill for 2019 – typically around $80-$90.

In 2020 you will receive a bill for the full 2020 year amount.

Rest assured, the strata fee budgeted amount for this line item won’t be used and will become a surplus. At your AGM, the Strata Corporation/Owners can decide if they wish to transfer it to:
a) Contingency Reserve Fund at the end of the fiscal year or,
b) Use to off-set strata fees in the next fiscal year.

We appreciate that this recent change by the City, may be confusing. We hope the above helps clarify the matter. For further assistance, please see your bill or visit https://www.cnv.org/property-and-development/utility-rates/utility-account-information

 

If I have more questions, who do I contact?

Don’t worry, we’re here for you!

Please email green@qualex.ca for any inquiries you have regarding Green on Queensbury.

Your team for Green

Sandy Banns
Manager of Homeowner Care

Amy Yew
Sales and Marketing Manager

Your Property Management Team

At this time, Green on Queensbury is solely managed and operated by your Strata Council and Property Manager.

Property Management (Associa): Please contact Craig Rumsby, T| 604-714-1538 or E| craig.rumsby@associa.ca for any inquiries.

The Current Estimated Construction Completion Date is early estimate of construction completion (not possession/closings), and should not, in anyway, be interpreted or quoted as a notice of closing. For more information regarding closing dates, please refer to your Green Purchase and Sale Agreement. As per your Purchase and Sale Agreement, final suite sizes may vary. The noted drawings are not precise and are for reference only. We strongly recommend that you wait until possession or orientation to take measurements for the purpose of ordering furniture to ensure a good fit.

In preparation of this site and its sub-parts, every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors in information may occur. In particular but without limiting anything here, Qualex-Landmark Northern Limited Partnership and Qualex-Landmark Northern GP LTD. disclaims any responsibility for typographical errors and accuracy of the information that may be contained on it’s web pages. The information and data included herein has been compiled by Qualex-Landmark Northern Limited Partnership and Qualex-Landmark Northern GP LTD. staff from a variety of sources, and are subject to change without notice to the User.Qualex-Landmark Northern Limited Partnership and Qualex-Landmark Northern GP LTD.makes no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of such information and data.

On May 6, 2020 we were informed by BC Hydro that they are not able to install the permanent suite meters at this time due to COVID-19 complications. Rest assured, power is still supplied to the units via a temporary meter, and BC Hydro assures us that they are trying to resolve this issue as soon as possible.

Further to the contact information provided in your closing letter, BC Hydro now suggests that homeowners set up move-in applications (pending move-ins) with customer service at 604 224-9376.